Cultural Competence

Optimize communication skills and trust when engaging clients and colleagues from different cultures.

Enhance team efficiency at home and around the world.

Avoid cultural misunderstandings that can lead to costly unintended consequences.

Learning Process

Three steps towards cultural competence

Training Courses

Programs for a variety of learning needs

Individual Coaching

One-on-one coaching tailored towards managing your specific cultural challenges

CASE EXAMPLE: Leading and teaming across cultures

Challenge: Global operations need to support their diverse populations with a more inclusive culture.

Core Objectives: Provide teams with the skills to interact more effectively with different cultures.

Solution:

  • Familiarize participants with their own cultural values through self-assessment and -reflection.
  • Support individuals to compare their values to their teams and other countries.
  • Introduce concrete steps to negotiate cultural differences.
  • Apply and practice these steps in scenarios that replicate their teaming environment.

CASE EXAMPLE: Enabling HR business partners to facilitate cultural competence

Challenge: Companies need to scale cultural competence programs by leveraging internal resources.

Core Objective: Build internal capacity among HR Business Partners to promote cultural competence throughout the organization.

Solution:

  • Train-the-Trainer programs in cultural competence for internal practitioners.
  • Coaching and guidance in core concepts, culture models, and specific applications for a variety of functional groups (e.g., marketing or engineering).
  • Support practitioners in applying blended learning processes and tools.
  • Enable HR Business Partners to promote and deploy cultural competence globally throughout the organization.

Understand your cultural values and core concepts with learning customized for your operational needs.